Shipping & Returns

The short version: we dispatch from Sydney, keep shipping simple, give you 30 nights to try it, and do not mess with your consumer guarantee rights.

Shipping

Orders placed before 2pm AEST, Monday to Friday, usually dispatch the same business day from Sydney.
Orders placed after 2pm, on weekends, or on NSW public holidays dispatch the next business day.
Free standard shipping applies on orders over $25.
Free express shipping applies on orders over $50.
Standard delivery is usually 2 to 6 business days Australia-wide.
Express delivery is usually 1 to 3 business days to metro areas, with regional areas sometimes taking longer.

Small standard orders may ship as flat letter mail to keep shipping free and fast. Those orders usually do not include tracking.
Express orders and larger parcels ship tracked, and the tracking link is emailed once the order leaves us.
If a standard letter order has not arrived after 6 business days, send the support form with your order number and we will help sort it.
If tracking shows delivered but you cannot find the parcel, check the mailbox, parcel locker, reception, neighbours and local post office first, then contact us.

Try Nozey for up to 30 nights from delivery. If it is not for you, send the support form within that window.
You do not need to send back a part-used pack unless we specifically ask for it.
Refunds are reviewed case by case and, once approved, processed back to the original payment method within 3 to 5 business days.
Shipping fees paid for express upgrades are generally not refunded for change-of-mind returns, unless required by law.

Sized strip packs include 2 samples of the opposite size so you can test the fit before overthinking it.
If the pack you bought is clearly the wrong size, send the support form and we will arrange a free size swap.
For best help, include your order number, the size you bought, and what is going wrong with the fit.

If something arrives damaged, faulty, missing or different from what you ordered, send the support form with your order number and photos where useful.
Depending on the issue, we may replace, refund or otherwise remedy it.
Nothing in this policy limits your rights under the Australian Consumer Law. Consumer guarantees apply automatically and cannot be excluded by us.

Use the contact form with your order number. We will sort the practical answer first, then the paperwork.

Last updated 24 June 2026.